Next-generation Phone Support Experience
No wait time. No hold time. Just high quality conversations.
The most customer-friendly brands in the world trust Agara
Agara’s industry-leading technology helps some of the largest and most loved consumer brands deliver superior support experiences to their customers
Delight your customers
Respond instantly. Eliminate call hold.
Improve conversation quality.
Reduce follow-up calls.
Make your customers happy.
Improve operational efficiency
Automate routine tasks.
Focus agents on the conversation.
Increase agent productivity.
Delight your customers
Respond instantly. Eliminate call hold.
Improve conversation quality.
Reduce follow-up calls.
Make your customers happy.
Improve operational efficiency
Automate routine tasks.
Focus agents on the conversation.
Increase agent productivity.
AI that works for you
Agara is one product serving multiple needs. Tell us industry or what your most pressing concern is and we will show you how Agara can help
Phone support. Simplified. Accelerated.
Over 30% of support calls pertain to relatively simpler tasks. Agara dynamically identifies these calls and responds to them autonomously. With its human-like style, it delights customers as much with its friendliness as with its accuracy.
Agara understands when a customer is providing information relevant to the query. It automatically extracts it, classifies it correctly and stores it in the relevant field in your CRM. It even transcribes and summarizes all your calls. All without an agent ever lifting a finger.
Agara’s conversation engine is a passive participant in every agent-handled call. It dynamically determines the right information the agent needs at every step, extracts it from the right system and presents it to the agent at just the right time. The result – a highly focused agent and no more calls being put on hold!
Agara actively guides your agents during calls with highly contextual dialog prompts. Sometimes, these prompts ensure they are asking the right questions. At other times, they present the right solution to be communicated. At yet others, they are simply the right thing to say in tricky situations. Your agent is never without a guide with Agara.
Agara makes inferences from customer’s speech generating data that is extremely valuable for future decision making. What was the nature of the problem? Was there any regulatory or legal liability suspected? Was a user’s problem worse than the average query we receive about a problem? Agara helps you answer questions that you always wanted but never could.
Agara provides you a never-before-seen view into the support queries you receive and how they are handled. Which types of queries are confusing your agents? Why did this query take 20 minutes instead of the regular 10? Where are the gaps in my knowledge base? How can I better train my agents to spot risky queries? Answer all these and more with Agara’s analytics suite.
Auto Response
Over 30% of support calls pertain to relatively simpler tasks. Agara dynamically identifies these calls and responds to them autonomously. With its human-like style, it delights customers as much with its friendliness as with its accuracy.
Smart Data
Agara understands when a customer is providing information relevant to the query. It automatically extracts it, classifies it correctly and stores it in the relevant field in your CRM. It even transcribes and summarizes all your calls. All without an agent ever lifting a finger.
Smart Assist
Agara’s conversation engine is a passive participant in every agent-handled call. It dynamically determines the right information the agent needs at every step, extracts it from the right system and presents it to the agent at just the right time. The result – a highly focused agent and no more calls being put on hold!
Smart Response
Agara actively guides your agents during calls with highly contextual dialog prompts. Sometimes, these prompts ensure they are asking the right questions. At other times, they present the right solution to be communicated. At yet others, they are simply the right thing to say in tricky situations. Your agent is never without a guide with Agara.
Smart Enterprise
Agara makes inferences from customer’s speech generating data that is extremely valuable for future decision making. What was the nature of the problem? Was there any regulatory or legal liability suspected? Was a user’s problem worse than the average query we receive about a problem? Agara helps you answer questions that you always wanted but never could.
In-Depth Analytics
Agara provides you a never-before-seen view into the support queries you receive and how they are handled. Which types of queries are confusing your agents? Why did this query take 20 minutes instead of the regular 10? Where are the gaps in my knowledge base? How can I better train my agents to spot risky queries? Answer all these and more with Agara’s analytics suite.
Agara works with your IT infrastructure
Deep Learning: Technology that learns
Agara is built with the most sophisticated AI technology available today – Deep Learning. It has learnt from over 10 million+ proprietary customer support specific data points and can deliver the results of 10 products in one.