Over 30% of support calls pertain to relatively simpler tasks. Agara dynamically identifies these calls and responds to them autonomously. With its human-like style, it delights customers as much with its friendliness as with its accuracy.

Agara understands when a customer is providing information relevant to the query. It automatically extracts it, classifies it correctly and stores it in the relevant field in your CRM. It even transcribes and summarizes all your calls. All without an agent ever lifting a finger.

Agara’s conversation engine is a passive participant in every agent-handled call. It dynamically determines the right information the agent needs at every step, extracts it from the right system and presents it to the agent at just the right time. The result – a highly focused agent and no more calls being put on hold!

Agara actively guides your agents during calls with highly contextual dialog prompts. Sometimes, these prompts ensure they are asking the right questions. At other times, they present the right solution to be communicated. At yet others, they are simply the right thing to say in tricky situations. Your agent is never without a guide with Agara.

Agara makes inferences from customer’s speech generating data that is extremely valuable for future decision making. What was the nature of the problem? Was there any regulatory or legal liability suspected? Was a user’s problem worse than the average query we receive about a problem? Agara helps you answer questions that you always wanted but never could.

Agara provides you a never-before-seen view into the support queries you receive and how they are handled. Which types of queries are confusing your agents? Why did this query take 20 minutes instead of the regular 10? Where are the gaps in my knowledge base? How can I better train my agents to spot risky queries? Answer all these and more with Agara’s analytics suite.