The most customer-obsessed brands trust Agara
"Agara's partnership has been strategic, where Augmented Intelligence gifts our advisors with superpowers allowing them to build trusted customer relationships at scale."
Rosa Maria Cruz
Associate Director - Global Business ServicesProcter & Gamble
Rosa Maria Cruz
Associate Director - Global Business ServicesProcter & Gamble
Agara helps you enhance your phone support experience
Transform CX with autonomous voice conversations
Instantly resolve simple queries
Provide a fast-track to customers with routine or simple queries so your call queues are not clogged. Also, you can now let your agents focus on calls that really require their inputs.
Transform your IVR
Offer an express route to your customers with our conversational IVR instead of the press-1-press-2 routine. Prioritize incoming calls not just by desk but also by sentiment and urgency of the caller.
Transform your IVR
Offer an express route to your customers with our conversational IVR instead of the press-1-press-2 routine. Prioritize incoming calls not just by desk but also by sentiment and urgency of the caller.
Manage effective outbound campaigns
From payment collections to proactive updates to lead generation calls to CSAT surveys, get out of limitations posed by the availability of agents. Schedule as many calls as needed and programmatically assign the task to be completed. Instantly know how well your campaign is running and make changes within minutes as needed.
Rich call analytics
No more sample surveys to get a 'feel' of your support operations. Get call recordings, transcripts, clustered and labeled metadata, deep insights, and more - all within the Agara platform without any additional efforts. Use a specialist analytics product? You can also export all your data either manually or via an API and analyze it the way you like.
Rich call analytics
No more sample surveys to get a 'feel' of your support operations. Get call recordings, transcripts, clustered and labeled metadata, deep insights, and more - all within the Agara platform without any additional efforts. Use a specialist analytics product? You can also export all your data either manually or via an API and analyze it the way you like.
Proprietary voice AI for the best user experience
Automatic Speech Recognition
Agara automatically generates and stores a high quality call transcript for every call in real-time
Advanced NLU
Agara’s proprietary NLU engine enables a deep analysis of the transcribed voice and text stream and classifies them into proper intents.
Deep Learning
The deep learning model trained with 10 million+ customer support specific data points, then uses this input to find the right resolution to a customer's issue.
Text to Speech
Our human-like Text-to-Speech system then replies to the customer with the steps to troubleshoot and closes the call like how a human agent would do.
Analytics
Agara also provides a rich dashboard that gives you all the data ranging from key support metrics to agent performance stats.
Flexible Deployment
Agara fits in non-invasively with your CRM and cloud telephony services with minimal development requirements, so that you can deliver business impact right away.
Integrates seamlessly with systems of your choice
Fast Implementation
Get up and running with Agara in as little as
4 weeks
Early ROI
With Agara costing 60%-80% lower than manual support, it pays for itself in
< 3 months
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