Airlines

Reduce hold times and scale support to create loyal customers

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Create happier customers with superior customer support

Airlines customer support is complex and increasingly difficult with factors outside your control. Agara automates even the most complex queries and helps improve the customer support leading to happier customers.

Create happier customers with superior customer support

Airlines customer support is complex and increasingly difficult with factors outside your control. Agara automates even the most complex queries and helps improve the customer support leading to happier customers.

What can you do with Agara?

Smart Virtual Assistant for your agents

Agara empowers agents with contextual information at every stage of the conversation.

As a conversation progresses, agents need to query different systems (customer’s data, flight details, rescheduling and cancellation policies, etc) to respond to the customer. Agara understands customer speech and automatically queries these systems to fetch the right data.

Agara helps you eliminate hold time for your agents.

#1


Customers across industries have rated long hold times as the most frustrating aspect of customer support. Eliminating this is a massive boost to customer satisfaction.

Rapidly scale support

During unforeseen circumstances and holiday periods, scaling up support is a huge challenge as the number of queries increase.

Agara can absorb a lot of excess volume with fully autonomous call handling. Agara also knows the best way to classify every query and assigns the case to the most suitable agent leading to faster resolution time.

5x


Unforeseen weather conditions increase the number of customer queries by 5X. Reduce average handling time by automating the queries.

Automate routine queries

Agara can automate routine queries about baggage concerns, customer loyalty programs leaving the agents to focus on queries that require more care.

automate routine queries

30%

Calls fully automatable


Over a third of all calls are about routine issues requiring 1-3 data points to be collated and communicated. Automating these calls frees up agents for more challenging calls.

Smart analytics

Explore your support operations in detail. Identify individual agent training needs through microscopic analysis of cases handled by them. Delve deep into every action undertaken by the agent to uncover potential risks.

Solve your customers' biggest problems

Reservations & Changes

Baggage Issues

Loyalty Programs

Trusted by the largest brands in the world

Agara’s industry-leading technology helps some of the largest and most loved consumer brands deliver superior support experience to their customers at significantly lower cost

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