Ankita, Content Manager at Agara, believes in creating value-driven and engaging content that solves customer problems.
The 10-Step Guide to Scaling Customer Support — with Conversational AI
There has been an acceleration in global deployments of conversational AI solutions post-pandemic, especially in the financial, hospitality, and retail sectors, to manage unexpected customer engagements, provide consistent information, drive efficiency, and maintain business continuity.
International Women’s Day 2021: How we choose to challenge
We at Agara are celebrating women who have broken barriers in the workplace and have carved a niche for themselves. We captured their insightful views on gender bias, women empowerment, and how they believe they can build a better tomorrow for the next generation of women trailblazers.
Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI
Augmenting contact center operations with cutting-edge voice AI technology enables businesses to save on operational costs and improve the customer experience
Why Contact Centers in the Pandemic Are Turning to Conversational IVR
AI-powered conversational IVR system has the ability to understand human speech as well as the context, intent, and sentiment, empowering businesses to engage customers in human-like interactions at scale.
Deliver better support experiences with customer service automation
Implementing customer service automation processes empower businesses to deliver faster, more effective, and frictionless customer service, leading to enhanced customer experience.
How to Implement a Voice Bot for Your Business: A Quick Guide
Voice bots are AI-powered solutions that understand natural language and use it to converse with users.
How Voice Bot Can Empower Your Bank — Use Cases and the Future
Customers demand faster, effortless ways to engage with banks that […]
Agara Gets Selected in the Plug and Play Program in the Insurtech Category
The Plug and Play Insurtech Program is aimed to take the traditional industry of insurance to modern frontiers — by bringing together potential startups in the industry and the largest insurers into one innovation platform.
How Voice AI Is Changing the Insurance Industry
Voice AI is transforming insurance services by elevating customer experience, increasing customer satisfaction scores, minimizing support costs, and improving operational efficiencies.
The Impact of Voice AI on Banking Industry
Banks are capitalizing on this consumer and technological trends and are implementing voice AI to enhance their CX strategy.
How to Apply Conversational AI to Improve Customer Experience
Conversational AI applications help brands enhance the overall customer experience. AI-powered voice and chatbots allow customers to interact with businesses using natural language.