Ankita

Ankita, Product Marketing Manager at Agara, believes in creating value-driven and engaging content that solves customer problems.

Articles
October 28, 2021 5 Minutes
AI that understands human speech and smoothly books an appointment

Among the many applications of AI, one is managing day-to-day customer support calls without any human intervention, such as scheduling appointments and making reservations.

Ankita
October 25, 2021 8 Minutes
The Top 7 Shopify Customer Service Apps

As a Shopify store owner, you must make the support process easier and resolve customer inquiries faster. 100+ Shopify Customer Service apps are available on Shopify Marketplace that can help you deliver instant support.

Ankita
October 18, 2021 4 Minutes
6 reasons your Shopify store needs a voicebot (and how to get started?)

Deploying a voicebot enables you to engage shoppers in real-time conversations at a key stage of their buying journey. E-commerce stores that offer instant engagement using voicebot see 10-12X increase in conversions and higher sales.

Ankita
October 5, 2021 6 Minutes
See why you need AI for intelligent appointment scheduling over phone

Virtual Voice Agents empowers businesses and customers alike to carry out real-world tasks like appointment scheduling over the phone using AI-powered natural conversations, minus the hassle.

Ankita
April 30, 2021 8 Minutes
The 10-Step Guide to Scaling Customer Support — with Conversational AI

There has been an acceleration in global deployments of conversational AI solutions post-pandemic, especially in the financial, hospitality, and retail sectors, to manage unexpected customer engagements, provide consistent information, drive efficiency, and maintain business continuity.

Ankita
March 5, 2021 3 Minutes
International Women’s Day 2021: How we choose to challenge

We at Agara are celebrating women who have broken barriers in the workplace and have carved a niche for themselves. We captured their insightful views on gender bias, women empowerment, and how they believe they can build a better tomorrow for the next generation of women trailblazers.

Ankita
December 21, 2020 3 Minutes
Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI

Augmenting contact center operations with cutting-edge voice AI technology enables businesses to save on operational costs and improve the customer experience

Ankita
December 3, 2020 4 Minutes
Why Contact Centers in the Pandemic Are Turning to Conversational IVR

AI-powered conversational IVR  system has the ability to understand human speech as well as the context, intent, and sentiment, empowering businesses to engage customers in human-like interactions at scale.

Ankita
November 3, 2020 6 Minutes
Deliver better support experiences with customer service automation

Implementing customer service automation processes empower businesses to deliver faster, more effective, and frictionless customer service, leading to enhanced customer experience.

Ankita
October 15, 2020 10 Minutes
How to Implement a Voice Bot for Your Business: A Quick Guide

Voice bots are AI-powered solutions that understand natural language and use it to converse with users.

Ankita
October 6, 2020 6 Minutes
How Voice Bot Can Empower Your Bank — Use Cases and the Future

Customers demand faster, effortless ways to engage with banks that […]

Ankita
September 22, 2020 1 Minutes
Agara Gets Selected in the Plug and Play Program in the Insurtech Category

The Plug and Play Insurtech Program is aimed to take the traditional industry of insurance to modern frontiers — by bringing together potential startups in the industry and the largest insurers into one innovation platform.

Ankita
September 15, 2020 5 Minutes
How Voice AI Is Changing the Insurance Industry

Voice AI is transforming insurance services by elevating customer experience, increasing customer satisfaction scores, minimizing support costs, and improving operational efficiencies.

Ankita
August 24, 2020 6 Minutes
The Impact of Voice AI on Banking Industry

Banks are capitalizing on this consumer and technological trends and are implementing voice AI to enhance their CX strategy.

Ankita
August 17, 2020 5 Minutes
How to Apply Conversational AI to Improve Customer Experience

Conversational AI applications help brands enhance the overall customer experience. AI-powered voice and chatbots allow customers to interact with businesses using natural language.

Ankita