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5 ways conversational AI is transforming contact centers
With conversational AI, businesses witness 30% better efficiency and 80% cost savings. Here are 5 ways it is transforming contact centers.
The 10-Step Guide to Scaling Customer Support — with Conversational AI
There has been an acceleration in global deployments of conversational AI solutions post-pandemic, especially in the financial, hospitality, and retail sectors, to manage unexpected customer engagements, provide consistent information, drive efficiency, and maintain business continuity.
International Women’s Day 2021: How we choose to challenge
We at Agara are celebrating women who have broken barriers in the workplace and have carved a niche for themselves. We captured their insightful views on gender bias, women empowerment, and how they believe they can build a better tomorrow for the next generation of women trailblazers.
Four reasons why voice bots are becoming brand favorites: Infographic
Voicebots, building on the momentum created by chatbots, are well on the way to become the new standard in customer service: Infographic
Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI
Augmenting contact center operations with cutting-edge voice AI technology enables businesses to save on operational costs and improve the customer experience
Why Contact Centers in the Pandemic Are Turning to Conversational IVR
AI-powered conversational IVR system has the ability to understand human speech as well as the context, intent, and sentiment, empowering businesses to engage customers in human-like interactions at scale.
Define, Design, and Deliver Hassle-free Customer Experience
Are you struggling to deliver hassle-free CX? Watch this webinar for some powerful ideas to deliver the right CX, & drive real change with conversational voice AI.
Deliver better support experiences with customer service automation
Implementing customer service automation processes empower businesses to deliver faster, more effective, and frictionless customer service, leading to enhanced customer experience.
How to Implement a Voice Bot for Your Business: A Quick Guide
Voice bots are AI-powered solutions that understand natural language and use it to converse with users.
Chatbot Vs. Voicebot. Who’s the winner?
Voicebots, building on the momentum created by chatbots, are well on the way to become the new standard in customer service automation.
How Voice Bot Can Empower Your Bank — Use Cases and the Future
Customers demand faster, effortless ways to engage with banks that […]
Is a voicebot just a chatbot with voice processing capabilities?
This article highlights some of the challenges and considerations in designing and building a voicebot. Do you think Voicebot = ASR + Chatbot + TTS?
Agara Gets Selected in the Plug and Play Program in the Insurtech Category
The Plug and Play Insurtech Program is aimed to take the traditional industry of insurance to modern frontiers — by bringing together potential startups in the industry and the largest insurers into one innovation platform.
Conversational AI – The Future
Enterprises envisage a future full of powerful conversational AI platforms that will help humans substantially. How much is hype, and how much is reality?
How Voice AI Is Changing the Insurance Industry
Voice AI is transforming insurance services by elevating customer experience, increasing customer satisfaction scores, minimizing support costs, and improving operational efficiencies.
The Impact of Voice AI on Banking Industry
Banks are capitalizing on this consumer and technological trends and are implementing voice AI to enhance their CX strategy.
How to Apply Conversational AI to Improve Customer Experience
Conversational AI applications help brands enhance the overall customer experience. AI-powered voice and chatbots allow customers to interact with businesses using natural language.
Achieving high accuracy in speech recognition – The Agara way
Agara enables customer conversations without human agents' assistance. The voice bot combines public and proprietary tech for speech recognition accuracy.
Top 5 issues faced by call centers during Covid-19 and how Agara can help
Call centers are facing critical issues during the pandemic; Agara helps call centers sail through the pandemic by offering autonomous call support.
Augmenting customer experience with conversational AI
Customer-facing businesses are leveraging conversational AI to enage faster and better, and deliver customized services for improved customer satisfaction.
5 Challenges in Building Conversational AI for Customer Support with Deep Learning
While customer support being a voice-driven process presents the opportunity for Ai-powered voice automation, the complexities and nuances of spoken language poses multiple challenges. Here's our take on how to tackle them.
Flying High with Singapore Tourism
Agara has been selected as a finalist in the Singapore Tourism Accelerator (STA) program, chosen from a pool of hundreds of promising AI/ML-based startups & scale-ups.
The Newest Dimension in Customer Service
Has the seemingly far-fetched reality where we talk to AI-powered voicebots to get things done, just started getting real. Read more about this new dimension in customer service here.
Why B2C Companies are embracing AI-based Customer Service
When it comes to customer service, immediacy and relevance are the most desirable factors for customer delight. Explore how AI-based customer service can help you deliver that and more.
Internal involvement in AI projects cannot be outsourced
Some of the key excerpts from the panel discussion at the ET AI-IoT summit, where our CTO Arjun Maheshwaran highlights the best practices for implementing an AI strategy for enterprises.
What’s different about Product Management in AI?
Some of the key excerpts from our CEO Abhimanyu's address at the Future of Work summit highlighting the best practices of product management when it comes to building AI products.
Image Classification with client-side neural network using TensorFlow.js
Tutorial on how to setup Keras’ pre-trained MobileNet model trained over ImageNet to classify images on client-side using TensorFlow.js
How to start a Deep Learning company without any technical background
Today, I am the founder of Agara Labs, a startup developing cutting-edge solutions in customer support using deep learning
The Unmatched Experience of Building AI for Enterprises
Some of our stories about things we broke before building the state-of-art Conversational AI engine that powers millions of conversations
Highlighting Keywords in Emails using Deep Learning
A key part of our IP is the ability to make sense of every word in a customer's dialogue in isolation and in context with the overall speech
Agara Labs raises pre-series A funding from Kleiner Perkins
Agara Labs, a stealth startup applying Deep Learning to speech and text to automate customer support, raised its Pre-Series A funding.
We believe deep learning and AI are going to fundamentally alter the world.