Conversational AI Blog

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Articles
November 2, 2021 2 Minutes
A New Chapter

Coinbase is acquiring Agara to create amazing customer experiences powered by machine learning

Abhimanyu
October 28, 2021 5 Minutes
AI that understands human speech and smoothly books an appointment

Among the many applications of AI, one is managing day-to-day customer support calls without any human intervention, such as scheduling appointments and making reservations.

Ankita
October 25, 2021 8 Minutes
The Top 7 Shopify Customer Service Apps

As a Shopify store owner, you must make the support process easier and resolve customer inquiries faster. 100+ Shopify Customer Service apps are available on Shopify Marketplace that can help you deliver instant support.

Ankita
October 25, 2021 6 Minutes
12 Common Mistakes That You Must Avoid While Setting up a Shopify Store

Planning to set-up your Shopify store or looking to improve your Shopify store's performance? Here are a few common slips to dodge.

Don
October 18, 2021 4 Minutes
6 reasons your Shopify store needs a voicebot (and how to get started?)

Deploying a voicebot enables you to engage shoppers in real-time conversations at a key stage of their buying journey. E-commerce stores that offer instant engagement using voicebot see 10-12X increase in conversions and higher sales.

Ankita
October 14, 2021 12 Minutes
Top 15 Shopify Apps to Boost Sales

Looking for the best Shopify apps to boost sales across your ecommerce store? We've done extensive research to find the best Shopify apps to increase sales and here's the list for you.

Don
October 7, 2021 11 Minutes
10 must-have Shopify apps to set-up your ecommerce store

Here are the top ten and most outstanding Shopify Apps for your eCommerce Store that are a must-have while setting-up or improving your ecommerce store's performance.

Don
October 6, 2021 6 Minutes
How to boost your Shopify conversion rate?

Every Shopify business works earnestly, striving hard to find more ways to drive more traffic. Agara has successfully unlocked the ways to boost Shopify conversion rate and grow business.

Don
October 5, 2021 9 Minutes
Voice Automation – 8 key questions on getting started

At Agara, we lead the way with mission-critical thinking, helping you pick the right use cases to be automated with voice AI Technology. 

Dawn Varghese
October 5, 2021 6 Minutes
Voicebots in retail: A new world of customer experience

Grow your retail business with AI-powered voicebots, delight customers across the buying cycle and reap faster ROI.

Santosh
October 5, 2021 6 Minutes
See why you need AI for intelligent appointment scheduling over phone

Virtual Voice Agents empowers businesses and customers alike to carry out real-world tasks like appointment scheduling over the phone using AI-powered natural conversations, minus the hassle.

Ankita
May 17, 2021 5 Minutes
5 ways conversational AI is transforming contact centers

With conversational AI, businesses witness 30% better efficiency and 80% cost savings. Here are 5 ways it is transforming contact centers.

Santosh
April 30, 2021 8 Minutes
The 10-Step Guide to Scaling Customer Support — with Conversational AI

There has been an acceleration in global deployments of conversational AI solutions post-pandemic, especially in the financial, hospitality, and retail sectors, to manage unexpected customer engagements, provide consistent information, drive efficiency, and maintain business continuity.

Ankita
March 5, 2021 3 Minutes
International Women’s Day 2021: How we choose to challenge

We at Agara are celebrating women who have broken barriers in the workplace and have carved a niche for themselves. We captured their insightful views on gender bias, women empowerment, and how they believe they can build a better tomorrow for the next generation of women trailblazers.

Ankita
January 4, 2021 2 Minutes
Four reasons why voice bots are becoming brand favorites: Infographic

Voicebots, building on the momentum created by chatbots, are well on the way to become the new standard in customer service: Infographic

Santosh
December 21, 2020 3 Minutes
Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI

Augmenting contact center operations with cutting-edge voice AI technology enables businesses to save on operational costs and improve the customer experience

Ankita
December 3, 2020 4 Minutes
Why Contact Centers in the Pandemic Are Turning to Conversational IVR

AI-powered conversational IVR  system has the ability to understand human speech as well as the context, intent, and sentiment, empowering businesses to engage customers in human-like interactions at scale.

Ankita
December 2, 2020 3 Minutes
Define, Design, and Deliver Hassle-free Customer Experience

Are you struggling to deliver hassle-free CX? Watch this webinar for some powerful ideas to deliver the right CX, & drive real change with conversational voice AI.

Santosh
November 3, 2020 6 Minutes
Deliver better support experiences with customer service automation

Implementing customer service automation processes empower businesses to deliver faster, more effective, and frictionless customer service, leading to enhanced customer experience.

Ankita
October 15, 2020 10 Minutes
How to Implement a Voice Bot for Your Business: A Quick Guide

Voice bots are AI-powered solutions that understand natural language and use it to converse with users.

Ankita
October 15, 2020 5 Minutes
Chatbot Vs. Voicebot. Who’s the winner?

Voicebots, building on the momentum created by chatbots, are well on the way to become the new standard in customer service automation.

Santosh
October 6, 2020 6 Minutes
How Voice Bot Can Empower Your Bank — Use Cases and the Future

Customers demand faster, effortless ways to engage with banks that […]

Ankita
September 25, 2020 12 Minutes
Is a voicebot just a chatbot with voice processing capabilities?

This article highlights some of the challenges and considerations in designing and building a voicebot. Do you think Voicebot = ASR + Chatbot + TTS?

Akhilesh
September 22, 2020 1 Minutes
Agara Gets Selected in the Plug and Play Program in the Insurtech Category

The Plug and Play Insurtech Program is aimed to take the traditional industry of insurance to modern frontiers — by bringing together potential startups in the industry and the largest insurers into one innovation platform.

Ankita
September 15, 2020 8 Minutes
Conversational AI – The Future

Enterprises envisage a future full of powerful conversational AI platforms that will help humans substantially. How much is hype, and how much is reality?

Santosh
September 15, 2020 5 Minutes
How Voice AI Is Changing the Insurance Industry

Voice AI is transforming insurance services by elevating customer experience, increasing customer satisfaction scores, minimizing support costs, and improving operational efficiencies.

Ankita
August 24, 2020 6 Minutes
The Impact of Voice AI on Banking Industry

Banks are capitalizing on this consumer and technological trends and are implementing voice AI to enhance their CX strategy.

Ankita
August 17, 2020 5 Minutes
How to Apply Conversational AI to Improve Customer Experience

Conversational AI applications help brands enhance the overall customer experience. AI-powered voice and chatbots allow customers to interact with businesses using natural language.

Ankita
August 5, 2020 5 Minutes
Achieving high accuracy in speech recognition – The Agara way

Agara enables customer conversations without human agents' assistance. The voice bot combines public and proprietary tech for speech recognition accuracy.

Santosh
July 17, 2020 4 Minutes
Top 5 issues faced by call centers during Covid-19 and how Agara can help

Call centers are facing critical issues during the pandemic; Agara helps call centers sail through the pandemic by offering autonomous call support.

Santosh
July 13, 2020 4 Minutes
Augmenting customer experience with conversational AI

Customer-facing businesses are leveraging conversational AI to enage faster and better, and deliver customized services for improved customer satisfaction.

Santosh
June 22, 2020 5 Minutes
5 Challenges in Building Conversational AI for Customer Support with Deep Learning

While customer support being a voice-driven process presents the opportunity for Ai-powered voice automation, the complexities and nuances of spoken language poses multiple challenges. Here's our take on how to tackle them.

Team Agara
April 14, 2020 2 Minutes
Flying High with Singapore Tourism

Agara has been selected as a finalist in the Singapore Tourism Accelerator (STA) program, chosen from a pool of hundreds of promising AI/ML-based startups & scale-ups.

Abhimanyu
February 13, 2020 4 Minutes
The Newest Dimension in Customer Service

Has the seemingly far-fetched reality where we talk to AI-powered voicebots to get things done, just started getting real. Read more about this new dimension in customer service here.

Team Agara
January 30, 2020 4 Minutes
Why B2C Companies are embracing AI-based Customer Service

When it comes to customer service, immediacy and relevance are the most desirable factors for customer delight. Explore how AI-based customer service can help you deliver that and more.

Team Agara
May 24, 2019 3 Minutes
Internal involvement in AI projects cannot be outsourced

Some of the key excerpts from the panel discussion at the ET AI-IoT summit, where our CTO Arjun Maheshwaran highlights the best practices for implementing an AI strategy for enterprises.

Abhimanyu
May 17, 2019 3 Minutes
What’s different about Product Management in AI?

Some of the key excerpts from our CEO Abhimanyu's address at the Future of Work summit highlighting the best practices of product management when it comes to building AI products.

Abhimanyu
April 9, 2019 12 Minutes
Image Classification with client-side neural network using TensorFlow.js

Tutorial on how to setup Keras’ pre-trained MobileNet model trained over ImageNet to classify images on client-side using TensorFlow.js

Abhimanyu
December 29, 2018 11 Minutes
How to start a Deep Learning company without any technical background

Today, I am the founder of Agara Labs, a startup developing cutting-edge solutions in customer support using deep learning

Abhimanyu
September 12, 2018 5 Minutes
The Unmatched Experience of Building AI for Enterprises

Some of our stories about things we broke before building the state-of-art Conversational AI engine that powers millions of conversations

Abhimanyu
October 9, 2017 6 Minutes
Highlighting Keywords in Emails using Deep Learning

A key part of our IP is the ability to make sense of every word in a customer's dialogue in isolation and in context with the overall speech

Abhimanyu
October 4, 2017 1 Minutes
Agara Labs raises pre-series A funding from Kleiner Perkins

Agara Labs, a stealth startup applying Deep Learning to speech and text to automate customer support, raised its Pre-Series A funding.

Abhimanyu
September 28, 2017 1 Minutes
Hello World!

We believe deep learning and AI are going to fundamentally alter the world.

Abhimanyu