International Women's Day 2021: How we choose to challenge

International Women's Day is all about celebrating the social, economic,…


Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI

The number one cost driver in any contact center is human resource expense, and…


Conversational IVR system transforms traditional processes by putting the customer first. Instead of expecting the customer to listen to and choose from interminable options, it applies cutting-edge machine learning to understand and redirect them automatically.

Why Contact Centers in the Pandemic Are Turning to Conversational IVR

COVID-19 has hurled enterprises towards unforeseen setbacks. It has changed…


Deliver better support experiences with customer service automation

The world’s most customer-obsessed brands look for innovative ways to engage,…


How to Implement a Voice Bot for Your Business: A Quick Guide

Conversational Voice AI technology is redefining the way people shop,…


How Voice Bot Can Empower Your Bank — Use Cases and the Future

Customers demand faster, effortless ways to engage with banks that save them…


Agara Gets Selected in the Plug and Play Program in the Insurtech Category

Agara is among the 25 new startups selected to join the Plug and Play Insurtech…


Voice AI in insurance

How Voice AI Is Changing the Insurance Industry

The insurance industry has been facing challenges to provide on-demand —…


The Impact of Voice AI on Banking Industry

While banks are introducing internet and mobile banking, the adoption of newer…


How to Apply Conversational AI to Improve Customer Experience

Not too long ago, the key to winning customers for any business lied in the…