Reducing Cost per Call in Contact Center while Improving Customer Service — with Voice AI

The number one cost driver in any contact center is human resource expense, and…


Conversational IVR system transforms traditional processes by putting the customer first. Instead of expecting the customer to listen to and choose from interminable options, it applies cutting-edge machine learning to understand and redirect them automatically.

Why Contact Centers in the Pandemic Are Turning to Conversational IVR

COVID-19 has hurled enterprises towards unforeseen setbacks. It has changed…


Define, Design, and Deliver Hassle-free Customer Experience

Way back in 2013, the video of a woman having a meltdown at an apple store went…


Deliver better support experiences with customer service automation

The world’s most customer-obsessed brands look for innovative ways to engage,…


Chatbot Vs. Voicebot. Who’s the winner?

Voice versus text. Arguments and discussions on which of the two is more…


How Voice Bot Can Empower Your Bank — Use Cases and the Future

Customers demand faster, effortless ways to engage with banks that save them…


Voice AI in insurance

How Voice AI Is Changing the Insurance Industry

The insurance industry has been facing challenges to provide on-demand —…


The Impact of Voice AI on Banking Industry

While banks are introducing internet and mobile banking, the adoption of newer…


How to Apply Conversational AI to Improve Customer Experience

Not too long ago, the key to winning customers for any business lied in the…


call center problems

Top 5 issues faced by call centers during Covid-19 and how Agara can help

Today, ‘business as usual’ means adapting to the ‘new normal.’ As much as we…