Chatbot Vs. Voicebot. Who’s the winner?

Voice versus text. Arguments and discussions on which of the two is more…


How Voice Bot Can Empower Your Bank — Use Cases and the Future

Customers demand faster, effortless ways to engage with banks that save them…


Voice AI in insurance

How Voice AI Is Changing the Insurance Industry

The insurance industry has been facing challenges to provide on-demand —…


The Impact of Voice AI on Banking Industry

While banks are introducing internet and mobile banking, the adoption of newer…


How to Apply Conversational AI to Improve Customer Experience

Not too long ago, the key to winning customers for any business lied in the…


call center problems

Top 5 issues faced by call centers during Covid-19 and how Agara can help

Today, ‘business as usual’ means adapting to the ‘new normal.’ As much as we…


customer service

Augmenting customer experience with conversational AI

‘Alexa, play baby shark!’ These are typically the words I say every morning…


The Newest Dimension in Customer Service

The Rise of Real-Time Voice AI For decades, delivering near-perfect customer…


Why B2C Companies are embracing AI-based Customer Service

Customers across the globe prefer immediate resolution to their queries.…