It has been estimated that more than 80% of businesses today have automated their customer service conversations in some way. Chatbots have played a major role in this and, given the rise of advanced speech recognition technologies, voicebots are fast gaining traction to become the most chosen customer self-service tool. While chat is convenient for emerging markets, voice continues to be the largest contact channel preferred by users in geographies like North America and Europe. 

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Artificial intelligence (AI) is rapidly revolutionizing the customer service experience. Voicebots, building on the momentum created by chatbots, are well on the way to become the new standard in customer service.

Here are four reasons why voice bots are becoming brand favorites.
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