How is Voice AI different from other self-service technologies?

Web-based self-service capabilities have made huge inroads in empowering customers to handle routine tasks autonomously – buying online, making wire transfers, changing account details, etc.

However, it still involves several steps. For instance, let’s look at making a wire transfer through a mobile app or website; from login to adding the destination bank details and clicking the ‘transfer now’ there are about 10-15 sequential steps that we typically follow. Voice AI, on the other hand, can help complete the transaction without all the intervening steps. This entire process can be accomplished whenever and wherever, quickly; even while driving a car. It can   save the user’s preferences and personalizes the experience accordingly. This aspect makes voice AI better than other self-service technologies.