What are the key integration touchpoints in a typical implementation of Agara?

Agara works as a conversational/intelligence layer on top of the customer’s existing enterprise systems. The key integration touchpoint systems typically fall into 3 buckets:

  • Telephony 

It can be integrated with the client’s existing telephony system (like Genesys) through a SIP Trunk. On the contrary, the client can also be provided with a standalone number managed by Agara.

  • CRM – For case management (Like Salesforce)
  • Industry Specific and transactional backend systems (ERP, Airline GDS systems, Order Management Systems in Retail, Underwriting Systems in Insurance)