What are the key integration touchpoints in a typical implementation of Agara?
August 24, 2020
|By Vimal
Agara works as a conversational/intelligence layer on top of the customer’s existing enterprise systems. The key integration touchpoint systems typically fall into 3 buckets:
- Telephony
It can be integrated with the client’s existing telephony system (like Genesys) through a SIP Trunk. On the contrary, the client can also be provided with a standalone number managed by Agara.
- CRM – For case management (Like Salesforce)
- Industry Specific and transactional backend systems (ERP, Airline GDS systems, Order Management Systems in Retail, Underwriting Systems in Insurance)