Simplify Your IVR
Eliminate misrouted calls and reduce hold times with the 1-step IVR and callback scheduling
61%
US customers term the current IVR experience as very poor
Source: 2019 Vonage IVR Survey
70%
By 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions
Source: The Future of the Contact Center, Gartner 2019
Agara's Conversational IVR system turns traditional processes on their head by putting the customer first. Instead of expecting the customer to listen to and choose from interminable options, it applies cutting-edge machine learning to understand and redirect them automatically.
70%
Reduction in internal call redirections
20%
Reduction in agent AHT with upfront data collection
40%
Reduction in manual call volumes with end to end resolutions