- 4 Minutes
- May 31, 2019
Agara Labs closes Pre-Series A funding
Agara Labs, a startup applying Deep Learning to speech and text to automate customer support, has come out of stealth with pre-Series A funding of $2.5 million from Blume Ventures and RTP Global. The company already counts Silicon Valley bluechip Kleiner Perkins as a seed investor.
Agara Labs is focused on taking the frustration out of customer support. It automates end-to-end customer support operations for even the most complex kinds of queries. It achieves this by training sophisticated Deep Learning models on over 10 million historical customer support queries and other proprietary data sources.
Along with algorithms developed from scratch, it also has exclusive access to over 10 million data points in its customer support dataset. It is currently working with large service providers like AWS and Genesys to create new pipelines for various use cases.
The company’s flagship product, Sia, is a fully autonomous phone support agent which can directly field calls with customers and handle their problems just the way a human agent would. It understands everything the customer says, processes it in real-time and responds to them in natural language. Sia is among the first fully autonomous voice bots in the world.
The company also operates BlueDot which is an autonomous email support agent. It can understand, auto-classify, extract important information and respond to the customer with or without assistance from a human agent.
Enterprises using the company’s products are able to offer fast, seamless and frustration-free support experience to their customers. They also benefit from up to 50% lower cost of providing support, and support agents who are more focused.
“We intend to remove the dreaded experience of being put on hold as a customer,” said Abhimanyu, co-founder of Agara Labs. “By harnessing cutting-edge deep learning technology and massive volumes of data, we are turning customer support into a pleasurable and satisfying experience for everyone.”
With its focus on research, the firm is engaging with the Deep Learning community and publishing multiple papers to improve prediction models for everyone. It is also exploring collaborations with Indian academia to help its contributions reach a wider audience.
Over the past year and half, the company has focused on developing, testing and deploying its technology and products. It already counts among its customers the largest consumer products companies in the world and powers all of their email support in North America and the United Kingdom. Starting June 2019, it will power their phone support as well. The company has successfully processed over 250,000 queries and is on track to handle well over two million support requests this year.
With this round of funding, the company is coming out of stealth mode. It intends to use the funds to continue its product development and establish a sales team in North America. It is also planning to acquire high-performance computing machines to strengthen its product development.
Sanjay Nath, Managing Partner at Blume Ventures, said, “Agara Labs’ seasoned technical team and focus on ‘deep tech for global markets’ fits in well with our new fund’s focus areas. They have created competitive technology from an India-based team, targeted at a demanding global audience of Fortune 500 enterprises.”
Kirill Kozhevnikov, Partner of RTP Global, said, “We are happy to back one of the most tech-savvy teams in India in the Machine Learning vertical. Agara Labs has built a top-tier tech solution, validated by multinational enterprise companies, and a product with significant scalability potential.”
Agara Labs was founded in 2017 by Abhimanyu (profile), former VP of Product at Stayzilla, Arjun Maheswaran (profile), former Staff Data Scientist at Twitter, and Dr. Pankaj Gupta, former Head of Personalization and Recommendations at Twitter and Chief Product & Technology Officer at Stayzilla. (Pankaj has since moved on to become Director of Engineering at Google.)
Blume Ventures is a seed and pre-series A venture fund that backs technology startups with both fundings as well as active mentoring and support. Blume has been the most active venture fund in India since 2011, investing in sectors such as deep tech, financial services, healthcare, and education among others. Its current portfolio includes companies such as Grey Orange Robotics, Unacademy, Servify, Tricog Health, Locus, and many more.
RTP Global is an international venture capital firm investing and supporting technology entrepreneurs. Founded by Leonid Boguslavsky in 1999 (as ru-Net) RTP Global has invested in more than 50 companies around the world. Leonid was one of the first to provide financial and expert support to major European technology companies, Yandex and Delivery Hero. Four of the companies in the portfolio went public with a multibillion-dollar valuation. RTP Global uses its industry expertise and global reach to help entrepreneurs develop their businesses and achieve leadership. It works alongside the founders who can rely on the resources and support offered by the strong professional team. RTP Global invests in the industries where it sees high potential for growth and has relevant expertise, such as AI, B2B SaaS, IoT, FoodTech, HealthTech, Mobility, PropTech, and e-Commerce. RTP Global has offices in Moscow, New York, and Bangalore.
The 10-Step Guide to Scaling Customer Support — with Conversational AI
There has been an acceleration in global deployments of conversational AI solutions post-pandemic, especially in the financial, hospitality, and retail sectors, to manage unexpected customer engagements, provide consistent information, drive efficiency, and maintain business continuity.
Top 5 issues faced by call centers during Covid-19 and how Agara can help
Call centers are facing critical issues during the pandemic; Agara helps call centers sail through the pandemic by offering autonomous call support.
How to Apply Conversational AI to Improve Customer Experience
Conversational AI applications help brands enhance the overall customer experience. AI-powered voice and chatbots allow customers to interact with businesses using natural language.