Agara + Amazon Connect

Combine the strengths of Amazon Connect's cloud contact center and Agara's autonomous virtual voice agents to create a seamless support experience

Watch it in action

Amazon Connect is an easy-to-integrate, scalable cloud-based contact center that supports enterprises globally to deliver personalized experiences and enhance their customer service. Agara seamlessly integrates with contact centers that use Amazon Connect and powers them with its cutting-edge AI technology to drive autonomous conversations and resolve customer queries end-to-end — with zero human intervention. Agara works in conjunction with Amazon Connect to respond to customer queries in real-time, in a fully autonomous manner. Agara uses a call transfer methodology to integrate with Amazon Connect and applies proprietary Speech Recognition, Spoken Language Understanding, Purpose-built NLP & conversational technologies along with custom Text-to-Speech systems.

Agara complements Amazon Connect's capabilities


Virtual Voice Agent for Query Resolution

For automating high-velocity queries, Agara seamlessly integrates with Amazon Connect and provides end-to-end resolution without human intervention. Enterprises can invoke Agara for a specific use case while keeping the rest of the flow unchanged. This is a minimally disruptive approach ensuring quick rollouts.

Smart Conversational IVR

In this integration, on calling the contact center, the customer directly states the query without having to listen to the lengthy IVR options. Agara recognizes the exact need from the customers' speech and routes them automatically to the right department or agent.

Smart Conversational IVR

In this integration, on calling the contact center, the customer directly states the query without having to listen to the lengthy IVR options. Agara recognizes the exact need from the customers' speech and routes them automatically to the right department or agent.

In all scenarios, this integration accounts for seamless exchange and integrity of information between the telephony and autonomous voice capabilities of Agara. In addition to taking inputs from Amazon Connect and utilizing it to orchestrate the workflow, Agara also sends all critical information, captured during the autonomous call, back to Amazon Connect for reporting purposes. This ensures Amazon Connect continues to have full visibility of calls handled by Agara and maintains transparency of information for further analysis and action. Agara’s pre-built connectors into industry-leading CRM systems ensure a fully well-orchestrated architecture between telephony, conversational IVR, autonomous voice and enterprise systems like CRM.

Agara + Amazon Connect: Better Together


Any Amazon Connect customer who is looking for end-to-end automation of calls and high-velocity queries can take advantage of this pre-built integration between Agara and Amazon Connect.  Agara’s autonomous technology in conjunction with Amazon connect can drive zero wait time for high-velocity use cases, manage volume spikes, and help manage them without increasing headcount in proportion, especially at short notice.  Autonomous technology can also help organizations streamline customer communication strategies, gain insights into autonomously handled use cases, drive consistency and agility in the wake of business-driven needs.

24X7, 365 Days Availability
NPS Uplift by 6-10%
Handle Spikes in Support Volumes Effortlessly
Zero Wait Time
End-to-End Resolution
Improved Agent Experience & Productivity

Solutions for Your Industry


Insurance

Help customers with tracking claim status, filing the first notice of loss, and managing their accounts.

Retail & eCommerce

Manage order tracking, modifications, returns & refunds, answer calls at individual stores, and provide product information.

Telecom

Handle service activation or deactivation, SIM card management, account management, and troubleshooting.

HR & IT Support

Respond to payroll related queries, password resets, new hardware requisitions, automated reminders to employees and more.

Utilities

Provide on-demand bill details, accept change in address or phone number requests, due date reminders and deferral requests.

Airlines

Manage real-time flight status updates, new bookings, cancellations, modifications, disaster alerts, and more.

How to Connect?


Add autonomous voice to your product today

Explore how you can offer deeper engagements and improved experiences with Agara's technology stack

Get In Touch

Add autonomous voice to your product today

Get In Touch

Have an urgent requirement and wish to talk to a sales rep? Call +1-512-333-4634 now