Retail & eCommerce

Great support at lightning-fast speed and low cost

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Agara allows retailers create self-help experiences on email and phone

Shrinking margins and rising customer expectations are putting severe strains on support. Agara helps create an optimum mix of autonomous query resolution (self-help) and human-assisted query resolution in your support function.

Agara allows retailers create self-help experience on email and phone

Shrinking margins and rising customer expectations are putting severe strains on support. Agara helps create an optimum mix of autonomous query resolution (self-help) and human-assisted query resolution in your support function.

What can you do with Agara?

Smart virtual assistant for agents

Eliminate hold times for your customers through Agara’s query classification. At every point during the conversation, Agara fetches the right data providing the agent with the most relevant information to respond to the customer.

6 minutes


Average time saved per case by agents using Agara’s predictive platform.

Rapidly scale your support

Addressing the huge volume of queries during sales promotions is expensive and hard to manage.

Agara can absorb a lot of excess volume with fully autonomous call and email handling. Agara also knows the best way to classify every query and can help assign the case to the most suitable agent leading to faster resolution time.

54%


Average spike in support volume during Christmas 2018 for major retailers in North America.

Live upselling guidance

Agara contextually prompts agents to offer higher value or better-suited products to the right customers. Agara is instantly updated with new products and offers and knows exactly which product is to be offered to which customer and at what point during the conversation.

Completely automate routine queries

Agara automates routine queries related to loyalty programs, in-store availability, and pricing leaving the agents to attend to calls that require more human-like interaction.

50%


Almost half of all support calls in retail and ecommerce can be automated.

Streamline your most common use cases

Order Updates

Loyalty Programs

Refunds & Fulfilment

Trusted by the largest brands in the world

Agara’s industry-leading technology helps some of the largest and most loved consumer brands deliver superior support experience to their customers at significantly lower cost

Ready to transform your phone support experience?

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