AI-Powered Conversational IVR
Eliminate misrouted calls and reduce hold times
with the 1-step IVR and callback scheduling
Grow your ROI with Agara
Agara's Conversational IVR system applies cutting-edge machine learning
to understand and route customers automatically
Reduction in internal
Reduction in agent AHT
with upfront data collection
Reduction in manual call volumes
with end-to-end resolutions
Transform your IVR — for better CX
Use natural language. Not a flowchart.
Your customers can state in plain English what they need assistance with. Agara will automatically route them to the right desk or try and resolve the query all by itself. It can even ask for clarification in case the customer is not sufficiently clear.
Make wait time productive.
Agent availability is an issue and the time customers spend waiting is just dead air. Use the wait time to collect data and information relevant to the customer’s query and pass it to the agent before they get connected. Everyone wins!
Instantly resolve common queries.
Don’t make your customers wait for routine queries. Agara can deal with these end-to-end (including sending emails or text messages) without involving an agent. Save your agents for more complex interactions.
Built for the modern enterprise
Agara works for enterprises of all sizes with its flexible but secure setup. You spend time
delighting your customers, not worry about your tech setup.
Agara expands and contracts
as your call volume
Your data is encrypted with
enterprise-grade AES-256 protocol
Strictly limits the duration and extent of data exposure,
and does not store anything
Works with any telephony setup
We use the SIP protocol to connect with your existing telephony setup which is standard
across all such systems. No matter what you use now, you can use Agara.