Telecom, Data and Cable

Reduce churn, improve loyalty and create upsell opportunities with your customers

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superior customer support experience

Agara lets telecom providers offer superior support experiences with little effort

As competition rises and new challengers like OTT players emerge, telecom providers need to provide excellent support to retain customers. Agara lets telecom leaders improve quality of support while streamlining operations dramatically.

superior customer support experience

Agara lets telecom providers streamline customer support operations

As competition rises and new challengers like OTT players emerge, telecom providers need to provide excellent support to retain customers. Agara lets telecom leaders improve quality of support while streamlining operations dramatically.

What can you do with Agara?

Automate routine calls

Agara can handle your routine queries like registering outage complaints, information on currently subscribed services and checks on payment dates and bill amounts.

Your agents can focus all their attention on queries that require the attention of a human agent live-on-call. You also reduce your support bill by removing the automated calls from going to the contact center.

25%


Over a quarter of calls do not require immediate human attention and can be automated.

Smart virtual assistant for agents

Agara empowers agents with contextual information at every stage of the conversation.

As conversations progress, agents need to query different systems (customer's history, package details, system downtime notifications, knowledge articles, etc.) to respond to the customer. Agara understands customer's speech and automatically queries these systems to fetch the right data.

Agara helps you eliminate hold time from your system!

#1


Customers across industries have rated long hold times as the most frustrating aspect of customer support. Eliminating this is a massive boost to customer satisfaction.

Live upselling guidance

Agara contextually prompts agents to offer higher value or better-suited products to the right customers.

Agara is instantly updated with new products and combinations and knows exactly which product to be offered to which customer and at what point during the conversation. Agara ensures your agents are never out of sync irrespective of when they started working.

Experts agree that intelligent assistants are the way of the future.

Rich insights from call data

Have you ever wondered how many of your calls referred to a particular product? How many of your callers were women? How many calls start out angry or happy? Which calls involve people shouting?

Agara enables never-before analytics on your calls while respecting the privacy laws of the country. You can now create impactful measures against actionable insights.

Telecom Analytics

40%


Customers expect their agents to know more about them when they call.

Empower your entire team

Agents

Eliminate routine tasks. Active call guidance. Behavioral insights.

Managers

Optimize process and systems. Deep analytics into agent behavior.

Leadership

Drive customer loyalty. Build automation roadmap. Control costs.

Trusted by the largest brands in the world

Agara’s industry-leading technology helps some of the largest and most loved consumer brands deliver superior support experience to their customers at significantly lower cost

Ready to transform your phone support experience?

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