Self-serve Phone Support for Banking
Modern banking thrives on ease of use and customer-friendliness. Digital banks are redefining customer relationships in the mobile app era. With Agara, you can bring your phone support in the same league as the best digital banks out there.
Instant responses. Always.
Imagine picking up the phone on the first ring - every single time. On holidays, weekends, or in the middle of the night. Even when your contact center is overwhelmed with callers. That's the kind of service guarantee that you can provide your customers with Agara.
Completely natural conversations
Your customers would love talking to Agara. It talks like an actual person but is better in every way. It does waste a single second of their time. It remembers everything. It does not put them on hold. And it is always happy to connect them to an actual agent, if needed.
Always up to date
Customers need the most information when they call in. But policies, operating circumstances, and interest rates change. You can update Agara in minutes and have it provide the update information instantly and consistently. No more long training and re-training sessions.
Unaffected by call center availability
Agara works in the cloud and is always available, even when your contact centers are not functional due to any reason - like Covid 19. You can scale it up or down within seconds as per your need.
Data security & privacy is our #1 priority
We understand that keeping customer data safe is paramount to you. We have built Agara to ensure your data is not exposed to any risks while still enabling you to provide great services.
No training data required
You do not need to provide any training data to get results from Agara. Just help us understand your workflows or create them yourself. Eliminating a bulk transfer of data completely removes any possibility of breaches.
Can be hosted in your cloud
Wary of customer data leaving your environment? We can implement Agara within your cloud so it is always subject to your security requirements.
End-to-end encryption
Data is always encrypted while in transit and at rest inside Agara. We use the banking-grade AES-256 standard and TLS protocol for encryption to ensure the safety of your data at all times.
Use Agara tactically to ramp-up customer touchpoints
Conversational IVR
Time wasted in navigating cumbersome IVR menus is the #1 gripe with customers globally. Let your customers navigate your IVR by simply stating what their query is about. Agara can automatically route them to the right desk without requiring them to go through the press-1-press-2 routine. Fast, no-hassle navigation = happier customers.
Simple Query Resolution
Free up your expensive agents from handling routine calls. Transactions like balance checks, card activation, password changes, money transfers, and credit card limit checks take up too much of their time. Agara can seamlessly resolve these queries and a lot more by asking relevant questions, getting appropriate data, and checking internal databases, when needed. Customers no longer have to wait and expensive agents spend their time on the complex, high-value conversations.
Debt Recovery
80% of all debt and overdue payment recovery calls are simply checking why the customer did not pay and when / how would they be able to pay in the future. Recovery agents are really needed only in the other 20%. Agara can inform customers of overdue payments, enquire about reasons for non-payment, and collect information on when, how, and how much would they pay. It can also match this information against company policy to inform the customer of further action when needed. Recovery calls are uncomfortable calls and customers are more comfortable when they do not perceive judgment from another person.
Lead Generation
Reach out to your target audience with new products/offers with Agara's interactive conversation capabilities. Convert more outbound calls by responding to customer queries within the call, and by automatically capturing their details if they express interest. You can even qualify an interested customer on the spot without wasting any valuable time. Enrich your data quality by incorporating feedback like unsubscribe, incorrect phone numbers, the best time to reach, and other information.
Interactive reminders
Fraud reporting
Product inquiries
Lead qualification
Double your contact center capacity instantly
Scale your support capacity up and down based on your call volumes. Handle spikes - like the one after the PPP schemes from the federal government - without having to hire additional staff or compromising on response times.
Automate up to
40%
of inbound & outbound customer facing conversations
Reduce costs by
80%
compared to manual support calls
Improve CSAT scores by
10%
by providing instant, accurate support
Today's customers have been born in the digital age. Waiting is the one thing they do not want to do. You may already be targeting them with mobile apps, online services, and live chat support. Let's bring your phone support to a higher plane of sophistication with Agara.
Further reading on Conversational AI in Banking
Start optimizing your voice support today
One of our friendly and knowledgeable experts is always at hand to partner you through your transformation journey.
Learn how Real-time Voice AI can help you
Have an urgent requirement and wish to talk to a sales rep? Call +1-512-333-4634 now