Conversational Voice AI for Insurance

Why Agara

Our patented Voice AI technology is trusted by leading insurers for its' ability to deliver the highest self-service rates and customer experience scores. Here's how.

Natural Conversations

Your customers don’t have to stick to scripts while interacting with Agara. They can convey themselves like how they would if they were speaking to a human.

Domain Trained

Agara is pre-trained to understand insurance vocabulary for unparalleled accuracy. It also comes with out-of-the-box use cases so that you can start testing and measuring impact instantly.

Patented Training Methodology

Our training methodology is architected to achieve the highest levels of accuracy and also to ensure quick customization and deployment of new use cases.

Watch in Action

A simple demonstration showing how your customers can file their First Notice of Loss. Watch the video to notice how Agara empathizes with the caller and records all the required information to process the claim.

Use Cases

Agara's insurance virtual agent comes with the following ready to implement pre-configured use cases

Allow your customers to get their claim submission process started, anytime during the day without having to wait.

Capabilities

  • First Notice of Loss information gathering
  • Record data for your insurance underwriters
  • Customers can easily check the status of existing claims
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Make it easy and seamless for your customers to pay their premiums on time and set up convenient payment schedules.

Capabilities

  • Proactively remind customers of the premium amount and near due dates
  • Inform customers about associated terms in case of non-payment and delay, like penalties or lapse
  • Allow customers to update their billing date and schedules
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Allow your users to track their policies and retrieve all details, based on various authentication modes

Capabilities

  • Retrieval of generic policy details like maturity dates, payout schedules, and coverage
  • Supports interactive questions about the policy’s fund value
  • Multiple authentication modes – Policy Number, Registered Email ID, or Phone Number. Also supports 2fa authentication
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Help your customers find the right policy that fulfills their current and future needs with personalized product recommendations.

Capabilities

  • Captures the customer’s unique needs, by asking suitable questions and maps them to specific entities like Sum Assured, Coverage, 80D, etc.
  • Intelligently suggests the most suitable plans by mapping customer’s intent to the product portfolio
  • Can handle questions on other plans and make comparisons

BENEFITS

Deliver exceptional customer service and improve operational efficiency

Up to

80%

Savings on Operational Costs

40%

Reduction in Manual Support


Increase CSAT Scores

Delight your customers with a zero wait support experience 24X7, 365 days. Follow it up by providing quick and instant resolution to their queries.

Improve Efficiency

Improve call deflection rates, reduce manual overheads, and agent training costs to make your overall operations faster and more efficient.

Optimize Agent Time

Free up your support team's time to focus on queries that require human intelligence and empathy, while AI takes care of the routine queries.

Start optimizing your voice support today

One of our friendly and knowledgeable experts is always at hand to partner you through your transformation journey.

Schedule a Demo

Learn how Real-time Voice AI can help you

Schedule a Demo

Have an urgent requirement and wish to talk to a sales rep? Call +1-512-333-4634 now