Self-serve Phone Support for Retail & eCommerce

Offer 24x7 self-service for order tracking over phone. Your customers can query Agara about the current state of the shipment, expected date of arrival and more.

Agara fulfils all order modification requests like adding and removing items or changing the delivery address right from updating the order to managing revised billing.

Agara can autonomously handle cancellation requests and simultaneously update your order management system, thus providing a seamless experience for the customer.

Agara can process return requests and issue refunds based on your business rules. It can also update users about their reimbursement status whenever queried.

Agara can handle all account management related queries like password reset requests and other miscellaneous enquries about terms and policies.

For loyalty point related queries like points balance enquiry, steps to redeem etc. Agara first pulls information from loyalty systems and then suggests steps to troubleshoot.