Self-serve Phone Support for Telecom & Wireless

Agara helps you drive significant self-service adoption in your voice support processes (much like what you may already have on chat). At the same time, it ensures that a very high quality of support is maintained with its conversational, natural style.

Overdue Bills Collection

Agara can automatically call users whose bills are overdue (or about to be), ask them about the reasons for non-payment, update information, and offer options. For customers who have already paid, it can instantly update your CRM to ensure no further calls get triggered. For others, it can offer payment plans or alternate packs.

All this in a neutral, non-threatening, natural conversation which makes them feel valued.

SIM Change Requests

Device Troubleshooting

Account Management

Billing Queries

Change Plans

(De)Activate Services

Corp Account Management

Upsell

Cross-sell

Instant responses. Always.

Imagine picking up the phone on the first ring – every single time. On holidays, weekends, or in the middle of the night. Even when your contact center is overwhelmed with callers.

That’s the kind of service guarantee that you can provide your customers with Agara.

Completely natural conversations

Your customers would love talking to Agara. It talks like an actual person but is better in every way. It does not waste a single second of their time. It remembers everything. It does not put them on hold. And it is always happy to connect them to an actual agent, if needed.

Always up to date

Customers need the most information when they call in. But policies, operating circumstances, and interest rates change. You can update Agara in minutes and have it provide the update information instantly and consistently. No more long training and re-training sessions.

Unaffected by call center availability

Agara works in the cloud and is always available, even when your contact centers are not functional due to any reason – like Covid 19. You can scale it up or down within seconds as per your need.

Automate up to
40%
of inbound & outbound customer facing conversations

Reduce costs by
80%
compared to manual support calls

Improve CSAT scores by
10%
by providing instant, accurate support

Data security & privacy is our #1 priority

We understand that keeping customer data safe is paramount to you. We have built Agara to ensure your data is not exposed to any risks while still enabling you to provide great services.

No training data required

You do not need to provide any training data to get results from Agara. Just help us understand your workflows or create them yourself. Eliminating a bulk transfer of data completely removes any possibility of breaches.

Can be hosted in your cloud

Wary of customer data leaving your environment? We can implement Agara within your cloud so it is always subject to your security requirements.

End-to-end encryption

Data is always encrypted while in transit and at rest inside Agara. We use the banking-grade AES-256 standard and TLS protocol for encryption to ensure the safety of your data at all times.